| Security
& Data Integrity FAQ |
How can I be sure that my data is safe
and secure?
TransCore's DAT Services recognizes that
the information on our servers is the lifeblood of our business. We
take this responsibility very seriously. A very sophisticated security
and data protection program protects the information in our systems
against hackers, outages, equipment failures and even critical events
like fires or natural disasters.
Checkpoint
firewalls secure our systems from hackers. In addition, our servers,
telecommunications equipment and network center are monitored 24 hours
a day, 7 days a week, by trained personnel to ensure that critical
systems maintain operation at all times. In the event of a
catastrophic failure, spare equipment vendor agreements ensure rapid
recovery.
What will happen if TransCore's
systems fail?
TransCore's DAT Services has redundant and
duplicate systems and connections including firewalls, disk systems,
switching and service providers. These measures provide back-up in the
event of system failure to keep you up and running.
Will the Internet deliver the
reliability my business needs?
The Internet will generally provide a
very high level of system reliability. Once you have accessed the
Internet, information can travel over thousands of different routes to
get to our server, providing higher reliability than most information
systems. The most vulnerable point will be your own Internet
connection, so it is important that you take care in selecting your
Internet Service Provider (ISP). In the event that your ISP goes down,
it may affect only a few customers at any given time, which allows us
to provide high levels of response through our voice-assisted contact
center - something that none of our competitors can deliver.
How will I know I'm doing business
with reputable companies when I use TransCore Exchange?
TransCore Exchange users will be
subject to the same stringent qualification requirements that our
current customers must meet. In addition, over time we will integrate
several new capabilities into the service with the goal of verifying
online information like credit reports, insurance information and
Motor Carrier Authority - all updated in real-time for your peace of
mind.
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